COMPLAINTS & CANCELLATIONS

Please contact us first if you are not happy with your order/purchase. If you wish to cancel your order, request a refund or make a complaint for any other reason, then contact us as soon as possible. We aim to respond within two working days

We will need to know:

• Your name
• Your email address
• The name of the person or organisation who placed the order (if different)
• Your invoice/order number
• The reason for your concern
• How you would like us to respond

RETURNS & REFUNDS

ONLINE COURSE LEARNING

You normally have 14 days from entering into your purchase contract to cancel your online learning purchase.

If you expressly consent to receiving digital course content immediately and acknowledge that you will lose your 14-day cancellation right once supply begins, that cancellation right will end when supply begins.

This does not affect your statutory rights if the content is faulty or not as described.

ONLINE SUBSCRIPTIONS

Subscriptions renew automatically unless cancelled. To stop future renewal payments, cancel through your account or email contact@imattertraining.com before your next renewal date.

Your access will continue until the end of the period you have paid for. We do not normally refund subscription payments or unused time, except where required by law.

PRINTED MATERIALS

If you change your mind about printed materials purchased online, please tell us within 14 days of receiving them. You then have a further 14 days to send them back.

Please package them securely, using the original packaging where possible. You are responsible for return postage for change-of-mind returns. We may deduct an amount for any loss in value caused by handling beyond what is reasonably necessary to inspect the materials.

If your materials are faulty, damaged on arrival or incorrectly supplied, please contact us. We will cover reasonable return postage where a return is required.

For cancellation returns, we will refund your payment, including the standard outward delivery charge, through your original payment method within 14 days of receiving the materials back or receiving evidence that you have sent them back, whichever is earlier.

Please contact us for the correct return address.

CONTACT

If you have any questions or concerns, please contact us  or email contact@imattertraining.com 

Nothing in this policy affects your statutory rights