Website privacy notice

I Matter Training Ltd

1. Who we are

This website and associated services are operated by I Matter Training Ltd (Company No. 07570100), which is the data controller for the personal data collected through this website, email communications, and related systems.

We work in partnership with Relationship Health Matters CIC (Company No. 14421874), a separate Community Interest Company focused on public engagement, learning, research, and fundraising activities related to relationship health.

This privacy notice explains how we use your personal data and your rights under UK data protection law.

2. What data we collect

We may collect and process:

  • Contact details (such as name and email address)
  • Communication data (emails, messages, enquiries)
  • Usage data (website activity, analytics, page interactions)
  • Marketing preferences (such as newsletter sign-up and opt-ins)

3. Online learning, reflective responses and evaluation

If you engage with our services, we process information relevant to your participation in learning programmes or events.

The training is designed to help you understand the I Matter Framework. Reflective questions encourage you to consider the ideas in relation to your own experiences. Downloadable workbooks are provided for private reflection, with online worksheets available for convenience.

Information submitted online may include:

  • Learning worksheets: responses supporting your reflection and any learning support included in your service.
  • Evaluation surveys: responses and scores used to explore learning experience and changes over time, and to improve our services.
  • Forum contributions: posts and comments within services that include an online forum.

Submitted online worksheets can be viewed by authorised members of the I Matter Training team. They are not routinely reviewed but can be used to inform the development of the resource. Where applicable, they may be reviewed to check completion of stated requirements for certificates or certifications. Submitting a worksheet does not itself include individual feedback or support.

Please focus on your own learning and avoid names or details that could identify other people. You may keep personal reflections in your own offline workbook.

Evaluation and feedback questionnaires are reviewed to help us understand participants’ experiences and improve our services. 

Forum contributions can be seen by other people with access to that forum.
You will be reminded regularly: It is your responsbility to avoid sharing confidential or identifying information about yourself or others in worksheets, forum or surveys.

Online submissions are not monitored for urgent concerns or requests for help.

4. How we use your data

We use your personal data to:

  • Respond to enquiries and communicate with you
  • Send newsletters and updates (where you have opted in or where we have a lawful basis)
  • Deliver training, resources, and related services
  • Understand how people engage with our work
  • Improve and develop our services and content

Some services be delivered in association with Relationship Health Matters CIC, which supports public engagement and fundraising activity related to this work.  No identifiable information is shared.

5. Marketing and newsletters

If you sign up to our newsletter, we will send you occasional updates about:

  • Relationship health ideas and reflections
  • The I Matter Framework
  • Relevant resources, training, and developments
  • Public engagement activities (including those associated with RHM CIC)

You can unsubscribe at any time using the link in any email or by contacting us.

6. Legal basis for processing

We process your personal data under one or more of the following lawful bases:

  • Consent (e.g. newsletter sign-up)
  • Contract (e.g. purchasing training or services)
  • Legitimate interests (e.g. improving services, communicating with interested audiences)
  • legal obligation (financial/accounting records)

7. Sharing your data

We do not sell your data.

We may share data with trusted service providers who help us operate our systems, including:

  • Email and CRM platforms (e.g. ConvertKit, Simplero)
  • Website and analytics providers
  • Professional advisers (legal, financial, technical)

Where we work with partner organisations (including Relationship Health Matters CIC), this is done in line with data protection requirements and only where necessary for agreed purposes.

We may transfer or store your data outside the UK where necessary to deliver services (for example through third-party platforms such as learning, email, or payment systems).

We ensure appropriate safeguards are in place in accordance with UK GDPR.

8. Data storage and security and retention

We take appropriate technical and organisational measures to protect your data. We retain personal data only for as long as necessary for the purposes explained in this notice.

  • Account information: retained while needed to provide your services.
  • Identifiable submitted worksheets and survey responses including scores: retained while your subscription or funded learning access is active and for up to 12 months afterwards, then deleted or anonymised.
  • Free-only course participants: after 12 months without engagement with courses or communications, we anonymise submitted responses and delete contacts using Simplero’s process.
  • Financial records: retained for applicable legal and accounting periods, normally six years.
  • Blog, forum and course comments: retained while relevant to the discussion or learning resource. We periodically review these and remove or anonymise information no longer needed.

  • You can request earlier deletion at contact@imattertraining.com.

9. Your rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time (where applicable)
  • Lodge a complaint with the ICO (www.ico.org.uk)

10. Contact

If you have any questions about this privacy notice or your data:

Email: contact@imattertraining.com
Address: Stramongate House, 53 Stramongate, Kendal, LA9 4BH

11. Updates

We may update this privacy notice from time to time. The latest version will always be available on this page.