Website privacy notice

I Matter Training Ltd

1. Who we are

This website and associated services are operated by I Matter Training Ltd (Company No. 07570100), which is the data controller for the personal data collected through this website, email communications, and related systems.

We work in partnership with Relationship Health Matters CIC (Company No. 14421874), a separate Community Interest Company focused on public engagement, learning, research, and fundraising activities related to relationship health.

This privacy notice explains how we use your personal data and your rights under UK data protection law.

2. What data we collect

We may collect and process:

  • Contact details (such as name and email address)
  • Communication data (emails, messages, enquiries)
  • Usage data (website activity, analytics, page interactions)
  • Marketing preferences (such as newsletter sign-up and opt-ins)

If you engage with our services, we may also process information relevant to participation in learning programmes or events.

3. How we use your data

We use your personal data to:

  • Respond to enquiries and communicate with you
  • Send newsletters and updates (where you have opted in or where we have a lawful basis)
  • Deliver training, resources, and related services
  • Understand how people engage with our work
  • Improve and develop our services and content

Some communications may reference or be delivered in association with Relationship Health Matters CIC, which supports public engagement and fundraising activity related to this work.

4. Marketing and newsletters

If you sign up to our newsletter, we will send you occasional updates about:

  • Relationship health ideas and reflections
  • The I Matter Framework
  • Relevant resources, training, and developments
  • Public engagement activities (including those associated with RHM CIC)

You can unsubscribe at any time using the link in any email or by contacting us.

5. Legal basis for processing

We process your personal data under one or more of the following lawful bases:

  • Consent (e.g. newsletter sign-up)
  • Contract (e.g. purchasing training or services)
  • Legitimate interests (e.g. improving services, communicating with interested audiences)
  • legal obligation (financial/accounting records)

6. Sharing your data

We do not sell your data.

We may share data with trusted service providers who help us operate our systems, including:

  • Email and CRM platforms (e.g. ConvertKit, Simplero)
  • Website and analytics providers
  • Professional advisers (legal, financial, technical)

Where we work with partner organisations (including Relationship Health Matters CIC), this is done in line with data protection requirements and only where necessary for agreed purposes.

We may transfer or store your data outside the UK where necessary to deliver services (for example through third-party platforms such as learning, email, or payment systems).

We ensure appropriate safeguards are in place in accordance with UK GDPR.

7. Data storage and security and retention

We take appropriate technical and organisational measures to protect your data.

We retain personal data only for as long as necessary for the purposes outlined in this notice, including legal and accounting requirements.

  • active users: duration of engagement
  • financial records: legal minimum (typically 6 years UK requirement)
  • inactive users: defined retention period

8. Your rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time (where applicable)
  • Lodge a complaint with the ICO (www.ico.org.uk)

9. Contact

If you have any questions about this privacy notice or your data:

Email: contact@imattertraining.com
Address: Stramongate House, 53 Stramongate, Kendal, LA9 4BH

10. Updates

We may update this privacy notice from time to time. The latest version will always be available on this page.