Support Individuals, Families, and Communities Gain Understanding and Skills for a Relationship Health Approach

Community organisations are often supporting individuals and families who are navigating complex life circumstances, including wellbeing challenges, social pressures, and relational difficulties.

Staff and volunteers are frequently working across diverse needs, sometimes with limited shared frameworks, time

Staff and volunteers are frequently working across diverse needs, sometimes with limited shared frameworks, time pressures, and varying levels of experience.

The I Matter Relationship Health Learning Journey provides a practical, structured approach to help teams respond with greater confidence, consistency, and clarity — supporting both the people you work with and your own team wellbeing.

Who This Is For

• Charities and voluntary sector organisations
• Community support services and outreach teams
• Mental health and wellbeing services
• Youth and family support organisations
• Peer support groups and community-based initiatives
• Leaders, coordinators, and frontline practitioners

Why This Matters in Community Settings

Community organisations often support people at points of transition, difficulty, or vulnerability.

These situations can involve emotional distress, relationship challenges, or uncertainty about how best to help within the scope of your role.

A relationship health informed approach provides a shared language and practical framework to help staff and volunteers understand what they are seeing, respond appropriately, and offer meaningful support without over-reliance on complex referrals or fragmented approaches.

What You Will Gain

• Greater confidence in understanding and responding to complex situations
• Practical tools and language to support conversations
• Improved consistency across teams and volunteers
• Stronger support for individuals and families accessing your service
• Enhanced staff and volunteer wellbeing through clearer approaches

Your Learning and Development Pathway

• Start Learning: Build core understanding through structured online learning (Level 1–2)
• Apply in Practice: Use frameworks within your community programmes, support sessions, and outreach work
• Develop Further: Progress into supported learning and team-based development
• Extend Your Role: Embed relationship health informed approaches across your organisation’s services and partnerships
• Become Certified: Develop staff or practitioners who can support others and contribute to wider community capacity

Working Across Communities

Many community organisations work in partnership with health services, schools, and local initiatives.

The I Matter approach can help create a shared framework across these settings, supporting more consistent understanding, communication, and pathways for the people you serve.

This can support:

• More joined-up working across services
• Earlier and more effective support for individuals and families
• Improved collaboration between organisations

What Community Practitioners Say

“This approach has given our team a shared way of understanding the people we support. It has improved confidence, consistency, and the quality of our conversations.”

Community Support Worker

“We now feel more equipped to respond to complex situations in a way that is grounded, practical, and supportive for both staff and service users.”

Service Manager

More Impact Feedback

Connecting with Others

As your organisation develops its approach, you may wish to connect with other community initiatives, practitioners, and local partnerships.

Locality Hubs and the wider I Matter network provide opportunities to share learning, develop practice, and contribute to more integrated support across communities.

Explore the Practitioner Directory

Explore the Locality Hub Directory

Next Steps

Community organisations can begin their I Matter learning journey in a way that fits their team size, services, and priorities.

Some organisations begin with a small group of staff, while others introduce a wider organisational approach over time.

If you are exploring how this might work in your setting, we are happy to support you.

Start with a Free Introduction

Explore Professional Pathways

To learn more you can also:

Join the Wheel (FREE)

Join a Workshop

Get started as an Independent Learner

Explore organisation options

More information for educators or information for health and community professionals or information for parents-carers or for personal wellbeing