Relationship Health Matters and I Matter Training Ltd
Consulation and Coaching: Terms and Conditions

Agreement for I Matter Client Consultations and Coaching - Individual and Group Coaching


Relationship Health Matters CIC 
I Matter Training Ltd
Stramongate House, Stramongate

Relationship Health Matters CIC, in partnership with I Matter Training Ltd (I Matter Project),    (Us/We)
Relationship Health Matters CIC a company incorporated in England and Wales Company Registration 14421874
I Matter Training Ltd a company incorporated in England and Wales with registration number 07570100. 
Data controller registration number: PZ324409X
We are proud members of Social Enterprise UK

I Matter Client Coaching Agreement 

  1. Definitions 

Your Name:    _Cathy Betoin_    (“You”)     

Study Supporter or Coach Name: __Cathy Betoin or Cathy's Representatives_ (the Lead Professional or  “Study Supporter or Coach”)

Your Email Address: cathy@imatter.co___________


Purpose:  The I Matter Mission is to help adults to feel less stressed and have healthier happier relationships with children and young people - especially those who have additional needs - so that adults and children and other family members can develop solid confidence in relationships and manage the everyday challenges of life.  

We do this by supporting YOU on an I Matter Journey based on helping you develop insight and set and achieve clear manageable goals for yourself as well as your child and others.  The I Matter journey involves learning I Matter Framework via online study, supported by individual and group coaching by an experienced practitioner.  The focus is on learning to apply the ideas to your own work and/or home life.  One day maybe you will be supporting others!   

Services include the provision of assessment, online training and coaching and are provided through three different online platforms i) the client record, ii) the provision of assessment and iii) the provision of online training.

This agreement sets out the expectations of the way we can work most successfully together through training, membership or consultation agreements.

This Agreement is between: __­­­__You____  and  __Relationship Health Matters CIC and I Matter Training Ltd__ (the “Companies”) and will remain in force so long as you are within the agreed time limits of your course or consultation package or specific membership

  1. Brief and Fee Structure The initial agreement covers
    1.    Awareness/Five Steps/Extended/Supporting Others Online learning
    2. __<specified in your invoice> _ Sessions ___<specified in your invoice>___ length each month or <specified> minute phone calls each month for <specified> months


  1. I Matter Consultation and Coaching services are offered as a complement to I Matter Assessment and I Matter Online training services
  2. I Matter online training is hosted on imattertraining.com which lists the site Terms and Conditions, Privacy Policy Confidentality Guildelines and Safeguarding policy which should be referred to before signing this agreement.
  3. Some Coaching Sessions will be conducted as part of our membership over the phone or via zoom or face to face as agreed.
  4. Additional coaching in small group and via 1:1 sessions may also be offered.
  5. Sessions will take place at a day/time as agreed between us
  6. Payment will be in advance by bank transfer, except where otherwise agreed.

Session Format

Online learning plus:


Monthly Payment

Face to face or by phone/zoom



3. The Company’s Commitment:

3.1   The Company will provide the I Matter registration process and consultation, study support or coaching Sessions as agreed in association with licensed professionals and organisations

3.2   The Company will provide consultations, study support, coaching and limited liason and communication with other professionals who support you (for the purposes of joined up practice), in a professional client relationship designed to help you select clear goals and then help you develop and carry out a strategy/plan for moving towards those goals.

3.3   Occasional e-mails are welcome between sessions if you would like to share a success, have urgent questions or an issue.   


4. Your Commitment:

4.1   You or your funding body, agree to pay the Company the Fees as set out in this Agreement and as per specific invoices.   

4.2   You agree to call or meet the Study Supporter or Coach at the specified times and agree to take part in group calls in a private room. You agree to respect the confidentiality of group members and adhere to our confidentiality guidelines

4.3   You agree to be honest and open, to believe in yourself and to adopt a positive outlook on your ability to bring about healthy happier relationships for yourself and child and linked relationships as you go forwards.   

4.4   You agree to respect our Intellectual Property and use any content we share only for personal non-commercial purposes. You agree not to distribute our resources to others without our express consent.


5. Coaching:

5.1   You enter into this Agreement with full understanding that achieving goals (in whole or part) cannot be guaranteed and no warranties are given. You are responsible for creating the conditions that support happier healthier relationships with your child. You understand we cannot change any other person.  Change depends upon you learning and practising new skills so that you can help your child or others.

5.2   You are aware that I Matter coaching is not counselling, psychotherapy, psychoanalysis or any other form of mental health care treatment or therapy, nor is it to be used as a substitute for professional advice by legal, medical, financial, business or other qualified professionals.  All advice given in the course of consultations, study support of coaching is intended only as guidelines as we will not know the full details of your situation. 

5.3   In the case of heightened concern or uncertainty or the management of risk, You agree you will seek out other independent professional guidance in the areas indicated in 5.2.  You understand that all decisions and actions in these areas are Your sole responsibility.


6. Your Agenda:

6.1   The Session agenda is agreed between us. If the Session is not heading in the direction you would like, if the Study Supporter or Coach ever says anything you don’t feel comfortable with, or if You have a concern with the way the Sessions are proceeding You agreed to let the Coach know immediately.


7. Ethics and Confidentiality:

7.1    The Company and representatives follow the professional guidelines of their own professional discipline AND the following guidelines for relationship health coaching . https://www.imattertraining.com/ethical-guidelines

7.2   I Matter Coaching is delivered within a network of licensed professionals.  Note taking is limited. Any notes the Coach makes during the Session or about You are kept confidential.

7.3   The I Matter Study Supporter or Coach will not use or disclose the information You share with them during Your Sessions, except as authorized by You or as required by law.


7.4   You understand that on occasion the Company may anonymously share generalized information for training or consultation purposes with other professionals. Your identity and any information that could lead to Your identification will remain entirely confidential. Your coach may be approached on your request for consultation with other professionals as part of supporting care for your child and family.


8. Admin:

8.1   Signing this agreement will be followed by an initial payment.   The Session may be refused if this or future payments have not been made as required by this Agreement.


8.2   Where it is necessary for either You or the Coach to reschedule a Session this will be done by phone at least 48 hours before the scheduled Session.


8.3   You will be charged for missed Sessions which are not rescheduled in accordance with this agreement, except in exceptional circumstances (at the Coach’s discretion).


8.4   If You are late for a Session, the Session will complete at the scheduled time.


9.  Termination:

9.1   You or the Company may cancel this Agreement in writing (by email or letter), giving at least 7 clear days notice. In the event that you owe money to the Company at the time of cancellation, full payment will become due at the time of cancellation.


9.2   In the unlikely event that this Agreement is cancelled before all the Sessions You have paid for have been provided the Company will refund you or your funder for any Sessions you have paid for but which the Company has not provided at the going  rate  per session.


9.3    Upon termination of this Agreement the Company shall immediately cease to be liable to You in respect of the coaching Sessions.


10. General:

10.1  In the event of You feeling mental, physical or emotional distress (or related ailment or condition) which You believe to be related directly or indirectly to the coaching Sessions, You agree to inform us promptly and will not hold the Company liable for any loss or cost incurred by you (or any person related to you). You will indemnify the Company in the event of any such claim.

10.2  Except as expressly set out in this Agreement the Company will have no liability to You. This Agreement reflects the entire agreement and understanding between You and the Company regarding the matters in this Agreement.


Additional Notes - For I Matter Training and Coaching to help you bring about the best results:

  • You will be determined in your desire to use this opportunity for positive personal development and growth.
  • You will make every effort to ensure you are prepared mentally, physically and emotionally for each Session.
  • You will be ready to study and commit to a longer term learning process, and will be ready to receive feedback.
  • You will be willing to be honest and open, and will keep to your commitments and inform your coach immediately when things are not working for you.
  • You will be willing to explore, challenge and change thoughts, feelings and actions that you recognise as self-defeating.
  • You will understand your coach will be focused on your child and family best interests as a whole, not just on your personal goals.
  • You will be willing to give the coach the benefit of the doubt and wholeheartedly try new concepts or different ways of doing/approaching things.
  • You will recognise the value and worth of yourself and the investment you are making in your personal development.
  • You will understand the need to plan the professional-client relationship ending in advance to allow for a degree of closure and wrap-up.

I have read both pages and I confirm my understanding of this agreement and agree to the terms by signing below:

You:  Your Name__­­­­­­­­­­­­­­­­­­­­­_Cathy  Betoin________________                    Date:   ____________________

I Matter Training:   ________ Cathy Betoin _____________                                Date: ___BY RETURN DATE_

            (Authorized Signatory)

NOTICE: I Matter Training  Ltd neither warrants nor guarantees the level of success to be achieved by the study of the I Matter Framework nor the process supported by any professional or professional in training.  Relationship Health Matters Ltd hereby disclaims any and all express and implied warranties. The I Matter Relationship Health Learning Journey is an educational approach that is evolving and whose ultimate efficacy is affected many factors outside of our control.