Individual Client Agreement

I Matter Consultations - Study Support and Coaching


I Matter - Client Agreement

  1. Definitions 


Your Name:    _(firstname) (lastname)_    (“You”)      Study Supporter or Coach Name: __Cathy Betoin or Cathy's Representatives_ (the Lead Professional or  “Study Supporter or Coach”)

Your Email Address: (email)___________


Purpose:  The I Matter Mission is to help adults to feel less stressed and have healthier happier relationships with children and young people - especially those who have additional needs - so that children can develop solid confidence in relationships and manage the everyday challenges of life.  

We do this by supporting YOU on an I Matter Journey based on learning how to set and achieve clear manageable goals for yourself as well as your child.  The journey involves a process of learning the I Matter Framework via online study, and in-depth coaching.  You will then learn to apply the ideas to your own work and/or home life supported by face to face sessions, group calls and an innovative on line journaling experience all shadowed by a dedicated coach’. Then we help you learn to support others!


This Agreement is between: __­­­__You____  and  __I Matter Training__ (the “Company”)

  1. Brief and Fee Structure The initial agreement includes;
    1. Awareness/Foundation/Intermediate/Advanced Online learning
    2. __<specified in your invoice> _ Session ___<specified in your invoice>___ length each month or <specified> minute phone calls each month for 6 months
    3. thereafter moving onto a 'rolling month' basis if You wish to continue.


  1. I Matter training is hosted on which lists the site Terms and Conditions, Privacy Policy Confidentality Guildelines and Safeguarding policy which should be referred to before signing this agreement.
  2. The coaching Sessions will be conducted over the phone or face to face as agreed.
  3. Sessions will take place at a day/time as agreed between us
  4. Payment will be in advance by bank transfer, except where otherwise agreed.



Session Format

Online learning plus:


Monthly Payment

Face to face or by phone/zoom





3. The Company’s Commitment:

3.1   The Company will provide the I Matter consultation, study support or coaching Sessions in association with licensed professionals and organisations

3.2   The Company will provide consultations, study support and coaching in a professional client relationship designed to help you select clear goals and then help you develop and carry out a strategy/plan for moving towards those goals.

3.3   E-mail can be used between sessions if you would like to share a success, have urgent questions or an issue.   



4. Your Commitment:

4.1   You or your funding body, agree to pay the Company the Fees as set out in this Agreement and as per specific invoices.   

4.2   You agree to call or meet the Study Supporter or Coach at the specified times and agree to take part in group calls in a private room. You agree to respect the confidentiality of group members and adhere to our confidentiality guidelines

4.3   You agree to be honest and open, to believe in yourself and to adopt a positive outlook on your ability to bring about healthy happier relationships for yourself and child and linked relationships as you go forwards.   



5. Coaching:

5.1   You enter into this Agreement with full understanding that achieving goals (in whole or part) cannot be guaranteed and no warranties are given. You are responsible for creating the conditions that support happier healthier relationships with your child. You understand you cannot change others, only yourself.  Change depends upon you learning and practising new skills.

5.2   You are aware that I Matter coaching is not counselling, psychotherapy, psychoanalysis or any other form of mental health care treatment or therapy, nor is it to be used as a substitute for other professional advice by legal, medical, financial, business or other qualified professionals.

5.3   In case of heightened concern or doubt, You agree to seek other independent professional guidance in the areas indicated in 5.2.  You understand that all decisions and actions in these areas are Your sole responsibility.



6. Your Agenda:

6.1   The Session agenda is agreed between us. If the Session is not heading in the direction you would like, if the Study Supporter or Coach ever says anything you don’t feel comfortable with, or if You have a concern with the way the Sessions are proceeding You agreed to let the Coach know immediately.



7. Ethics and Confidentiality:

7.1    The Company and representatives follow the ethical guidelines based on those offered by the International Coaching Federation

7.2   I Matter Coaching is delivered within a network of licensed professionals.  Note taking is limited. Any notes the Coach makes during the Session or about You are kept confidential.

7.3   The I Matter Study Supporter or Coach will not use or disclose the information You share with them during Your Sessions, except as authorized by You or as required by law.


7.4   You understand that on occasion the Company may anonymously share generalized information for training or consultation purposes with other professionals. Your identity and any information that could lead to Your identification will remain entirely confidential. Your coach may be approached on your request for consultation with other professionals as part of supporting care for your child and family.



8. Admin:

8.1   To sign this agreement will require a test payment of £0.01.   The Session may be refused if this or future payments have not been made as required by this Agreement.


8.2   Where it is necessary for either You or the Coach to reschedule a Session this will be done by phone at least 48 hours before the scheduled Session.


8.3   You will be charged for missed Sessions which are not rescheduled in accordance with this agreement, except in exceptional circumstances (at the Coach’s discretion).


8.4   If You are late for a Session, the Session will complete at the scheduled time.



9.  Termination:

9.1   You or the Company may cancel this Agreement in writing (by email or letter), giving at least 7 clear days notice. In the event that you owe money to the Company at the time of cancellation, full payment will become due at the time of cancellation.


9.2   In the unlikely event that this Agreement is cancelled before all the Sessions You have paid for have been provided the Company will refund you for any Sessions you have paid for but which the Company has not provided at the rate of £90__  per session.


9.3    Upon termination of this Agreement the Company shall immediately cease to be liable to You in respect of the coaching Sessions.



10. General:

10.1  In the event of You feeling mental, physical or emotional distress (or related ailment or condition) which You believe to be related directly or indirectly to the coaching Sessions, You agree to inform us promptly and will not hold the Company liable for any loss or cost incurred by you (or any person related to you). You will indemnify the Company in the event of any such claim.

10.2  Except as expressly set out in this Agreement the Company will have no liability to You. This Agreement reflects the entire agreement and understanding between You and the Company regarding the matters in this Agreement.


Additional Notes - For the I Matter coaching to be as successful as possible:

  • Your intent to change and desire for change will be serious.
  • You will make every effort to ensure You are at prepared mentally, physically and emotionally for each Session.
  • You are ready to work and receive feed You are willing to try new ways of learning, be honest and open, keep to your commitments and inform your coach immediately when things are not working for you.
  • You are willing to explore, challenge and change thoughts, feelings and actions that you recognise as self-defeating.
  • You understand your coach will be focused on you and your child and family best interests as a whole, not just your personal goals.
  • You are willing to give the coach the benefit of the doubt and wholeheartedly try new concepts or different ways of doing/approaching things.
  • You recognise the value and worth of yourself and the investment you are making in your personal development.
  • You understand the need to plan the relationship ending in advance to allow for a degree of closure and wrap-up.



I have read both pages and I confirm my understanding of this agreement and agree to the terms by signing below:


You:  Your Name__­­­­­­­­­­­­­­­­­­­­­_  ________________                    Date:   ____________________

I Matter Training:   ________ Cathy Betoin _____________                                Date: ___BY RETURN DATE_

            (Authorized Signatory)