Your Name:

Your email:  

Dear 

I Matter Online Intensive Coaching uses the chat function inside the platform combined with responsive short calls or voice messaging several times (2-4 x a week for 15 mins) to assist with the process of putting theory into practice. 

This enables us to provide highly personalised and responsive support as you progress through your I Matter Learning Journey.

The guidelines for Intensive Coaching office hours are as follows:
+ Office Hours are Mon - Friday 9am-6pm and Tuesday to 8pm
+ Messaging and calls are only to be used to support your I Matter online learning Journey and the theory to practice process around your focus relationship(s) and agreed goals.
+ The purpose of I Matter intensive coaching is on deepening your understanding of the theory and theory to practice of a Relationship Health and I Matter Approach and your skills to implement the ideas in your current situation.
+ You will book a call in advance using the booking link on Tuesdays or at otherwise agreed times
+ Via online chat you will submit a short message (max 2-3mins if a voice message)
+ Please do not use names in your text or voice message
+ Last question should be 1 hour before end of hour for a same day response.
+ Cathy will offer a text or voice mail response.
+ You can send back a response, as appropriate for a further exchange

How to use intensive coaching:   
Intensive coaching is results focussed and time limited:
+ We work in 2 month cycles and review each month.
+ We will agree some priority goals together for the next 1 month
+ you will complete the goal planning sheet (sent by email)
+ you will continue to progress your online I Matter study and reflections

In coaching sessions you can:
+ share some GEMS or some successes you have had in helping yourself and your focus child/other progressing your goals
+ share some reflections on the I Matter theory you are seeing in practice module - and what comes up for you in practice
+ share a question you have had around something  you are feeling stuck with
+ share some feedback on what you are liking or think could be improved with the learning process.

Remember that
Cathy's role is only to help you explore general principles for relationship health and an I Matter approach
The focus is on your own personal I Matter learning journey - not on blaming others or yourself
There are no life situations that are not offering you opportunities for personal growth and learning
Cathy will not be party to a lot of information so all discussion is in the form of guidelines only
You must use your own judgement to make decisions about your own care and that of your child or others.

You agree NOT to use the platform chat function, outside office hours
You agree NOT to contact other members of the I Matter Coaching site via chat.

You agree that whenever you are actively concerned about the wellbeing of yourself or your child that you will seek local advice promptly and stay engaged with other professionals and not rely solely on these exchanges. 


In particular please remember that we want online coaching to offer you a safe respectful space 

Our standard  Terms and Conditions and Confidentiality Guidelines cover a full range of issues listed.

If you have any concerns, please raise them with us as early as possible, so that we can work with you to address them.

If you are happy to accept the above, you can digitally sign below 

In particular, if you do not want to accept our terms do not use this site or take part in these sessions.

Please let us know if you have any questions

Cathy

Dr Cathy Betoin
Clinical Psychologist, Teacher and Parent

www.imattertraining.com

Version Control: Last checked August 2025

Once this agreement has been received with your digital signature we will be able to send you next steps

Contents of our Terms and Conditions

1. Overview – Implicit agreement
2. The Nature of I Matter Training and Coaching
3. Disclaimer about Course Content - Suitability of Approach and Practice Guidelines
4. User Licence Agreements and Role Based Access
5. Intellectual Property and Copyright
6. Privacy Policy, Cookies, Confidentiality and GDPR
7. Acceptable Use and Conduct online
8. Bookings, Payments, Billing and Returns
9. Disclaimers
10. Complaints and Dispute Resolution